Terms & Conditions
First Place Auto Parts offers a seamless customer experience with transparent policies. Our goal is to provide a great shopping experience that comes with industry leading customer service and support. The following terms and conditions offer our customers a clear understanding of all policies and procedures.
Returns & Exchanges
First Place Auto Parts accepts no-hassle returns within the first 30 days of delivery for orders within the contiguous US.
For orders delivered within the contiguous US where reason for return isn't a result of a First Place error, the cost of the initial shipping charge and the cost of the return shipment will be deducted from your refund. A prepaid shipping label(s) will be provided. If the return is a result of a processing error, First Place will provide a prepaid shipping label and send out the correct replacement at no additional charge.
Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the client. In the event an error is made by First Place, a return shipping label will be provided.
Product(s) must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitment, flaw or defect pictures may be necessary to complete your request.
Any product that was used or fully/partially installed is non-returnable.
In some cases, return of the physical product may not be required. For these products, instructions will be provided on how to process a field destroy or dispose of the original item.
All returns and exchanges must be made via the following procedure:
1) Contact us the following request/information:
- fpautoparts.com order number
- Part #(s) that are to be returned
- Reason code: Changed Mind, Shipment Damaged, Item Defective
- If Shipment Damaged or Item Defective selected, images of the product(s)
- Desired solution: Refund or Exchange
2) If approved our customer service team will provide instructions to return the items
Defective, damaged, or incorrect products
If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use, install, modify, or repair the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. In some instances, return of the product may not be required. Products must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request. Please note that products must be in the original packaging and there are additional requirements for products that ship freight.
Order cancellations
Order cancellation requests must communicated with our team: contact us. We will assist you with the request and process cancellation. Orders that have already been shipped cannot be cancelled and must follow our returns policy upon receipt of the shipment.
Billing, refunds & credits
Payment for orders may be captured as soon as the order has been successfully placed. Refunds for returned products are issued as soon as they are received by our warehouse. Refunds will be issued via the same payment method originally used to place the order. Once the refund has been issued a confirmation email will be sent. Please allow an additional 5-7 days for the credit to appear on your account.
Shipping & delivery
To ensure a fast and safe delivery we use USPS, & UPS Ground/Air shipping services. Available shipping methods may vary for different type of products and shipping destinations. Most products in stock ship same day, or within 1 business day after which its delivery can be tracked via tracking number sent to your email. For custom or made to order items shipping time varies.
Please keep the following in mind:
Products that are oversized must ship truck freight / LTL which differs from ground shipments.
NOTE: These oversized items require inspection and a signature upon delivery.
* Shipments to Canada are treated as all other international shipments. It is the recipient's responsibility to pay all applicable duties, taxes, & brokerage fees. Detailed Info can be found here.
* Shipments to HI, AK, PR, Guam, Virgin Islands, APOs, & Canada might require extra shipping charges. International shipping quotes will be e-mailed to the customer before the credit card is charged.
To request an international shipping quote before placing an order contact us.
Gift Cards
1) Online Use Only
First Place Auto Parts Gift Cards are redeemable exclusively on our website at fpautoparts.com. Gift cards cannot be redeemed in person or through any third-party platforms.
2) Non-Refundable
Gift card purchases are final. Gift cards cannot be returned, refunded, or redeemed for cash or credit, except where required by law.
3) Expiration
All gift cards issued by First Place Auto Parts are valid for three (3) years from the date of purchase unless otherwise stated.
4) How to Redeem
Enter your unique gift card code during checkout at fpautoparts.com. The value of the card will be automatically applied to your order total.
5) Remaining Balance
Any unused balance will remain on the card for future purchases. Customers may check the remaining balance anytime by visiting our Gift Card Balance page on fpautoparts.com.
6) Lost or Stolen Cards
Treat your gift card like cash. First Place Auto Parts is not responsible for lost, stolen, or damaged gift cards. Replacement may be offered only with valid proof of purchase and at our discretion.
7) Restrictions
• Not redeemable for cash or credit.
• Cannot be reloaded, resold, or used for unauthorized promotional purposes.
• Gift cards cannot be applied to previous purchases.
8) Promotional Gift Cards
Gift cards issued as part of a promotion, giveaway, or special offer may include additional limitations, such as shorter expiration dates or restrictions on combining with other discounts.
9) Fraud & Misuse
First Place Auto Parts reserves the right to void, cancel, or refuse acceptance of any gift card that is suspected of being obtained fraudulently, altered, duplicated, or used in violation of these terms.
10) Changes to Terms
First Place Auto Parts may update or modify these Terms & Conditions at any time. The most current version will always be posted on fpautoparts.com.
Disclaimer
In effort to provide updates and information on orders, we continually update our online store. Due to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.
First Place Auto Parts is not responsible for any additional charges, labor, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from First Place Auto Parts. While we work to avoid any errors or omissions that may appear on the fpautoparts.com website, we do reserve the right to cancel any undelivered orders based on inaccurate information.